I purchased a scooter on biluxy.com website. I waited well past the 3-5 business days then started emailing them in regards to the issue. No response each time I emailed so I called them and I too got a recording about it being a residential phone number not biluxy. I went to my financial institution to complete fraud paperwork and disbuted the charge. I had to wait 15 days per the fraud rules. It sounded like the same rule applies everywhere not just my financial institution. I actually had this happen for another item on another website. One of the fraudulent websites mentioned PayPal being used. It was suggested contacting them as well to try to get their website shut down. I don’t understand why it’s still up and running as of 12/27/19. Don’t shop on this website, it only causes more problems for you. I was fortunate to get my money back within 24 hours.