Database USA

Company advertised email directories for sale: package purchased was specifically for healthcare. When the lists arrived there were numerous variations of one email (many of the the original Email addresses were invalid) and far too many did not work (thaverage daily invalid rate was 50%). The company was contacted and treated computer literate employees as if they were stupid: and when pressed for facts and reasons behind their operations, Database USA never returned phone calls or Emails. A summary of events timeline is below:March 1, 2017: Sent inquiry to DatabaseUSA and received a call from Jesse Dillon who worked with me in answering all our questions regarding the purchase of e-mails in the Healthcare Industry (specifically Practice Administrators / Office Managers, etc)March 2, 2017 – E-Mail Purchase Agreement for $1500.00 (Paid with Discover)AZ – Arizona: 3,267CA – California: 9,302CO- Colorado: 3,190NM- New Mexico: 931NV – Nevada: 1,071Total E-Mails: 17,761March 3, 2017 – Received the e-mail listResearched GoDaddy & Set-up process with AIHC staff on how to send permission letters to the purchased e-mailsMarch 3 – 10, 2017: Receive a daily hard bounce rate (undeliverable or return) of 49 – 51%March 7, 2017 – Called Jesse Dillon and left a messageMarch 9, 2017 – Called Jesse Dillon and left a messageF/U with e-mailJxxxx f/u on top of my e-mailMarch 14, 2017 – Sent e-mail to Jesse Dillon with a "sample" of documentation and requested a return phone call by 4:30 EST. No ResponseFiled Dispute with Discover – currently "in progress"Other documentation available for your review upon request:E-mail Correspondence prior the purchase, during the purchase and after the purchase regarding the high % of undeliverables (4 E-mails Attached)Signed Purchase OrderDiscover ReceiptDiscover DisputeExcel with two (2) examples of Duplicate Names and one (1) example of non-healthcare e-mails (separated by 3 tabs)Formal complaints were also made to the Federal Trade Commission and Federal Bureau of Investigation Internet Crime Complaint Center on 16 March 2017.

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Database USA is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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