RE: DentalWorks Great Lakes 36173 Euclid Ave. Ste B, Willoughby, OH 44094 I scheduled an appointment for cleaning using the online website and found an available appt that was about 1 month out. The appointment was scheduled for 12 noon 5/22/19 since I was a new patient. I received a call the day before 5/21/19 from the office to confirm which I did. I arrived 12:09pm, late due to difficulty finding the location. At 12:40 the recepetionist came out and told me there was no hygienist to clean my teeth but I could be seen by the the Dentist to get work done! After inquiry she explained that the hygienist had called off this morning and that they only had 1 (!) hygienist because someone quit. I asked why she didn’t notify me of this in the morning so I could have worked (as I had taken off of work for this appt as normal people do!). I am a medical provider who barely gets time off and this was very dissapointing and inconceivably rude to say the least. It felt as if I was being vetted for money! I demand some explanation. Note, I was the only one in the office waiting. There was an elderly man who was finishing up prior to me and suffice to say was only be talked to about how many procedures he could get done. I had to wait for this to be done before she even acknowledged me! Lastly, the online information is incorrect as it states it is in Mentor OH when infact it is in Willoughby and the picture of the office is not the office I sat in. Also all the reviews, EVEN the poor ones, are high ratings?. As I informed the receptionist, in my 53 years I have never been treated with such disrespect. I would say you atleast should offer me credit of some sort and to pay for my cleaning but be assured I will be checking credentials.
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