The company called and claimed to be a representive of windows. They said they could increase my computer speed and solve issues with my computer. They request remote access to my computer and a fee of $200. They also claimed to be a business that they aren’t

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Yes it is. Based on the user review published on, it is strongly advised to avoid ESS in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from ESS. Lack of accountability is a major factor in determining trust.
Because unlike, other websites get paid to remove negative reviews and replace them with fake positive ones.
ESS is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.