I was quoted a price to have the cat flown from Los Angeles to Des Moines. $850 for the cat and another $250 to have the cat flown to me. They would send the airline info after money was received. Had to send cash either by Zelle or Apple Pay. Sent money by Apple Pay. They would not provide me a phone number to use with Apple Pay. Instead they indicated that they did not have a phone number tied to the account and that we needed to use their email address. After money was deposited they sent the flight details the following day. Then the day after that I was told that the airline cleared the cat to be fit enough to fly but the crate they were going to ship him in was not approved. We were given the option to send them another $780 to rent an electronic/climate controlled crate from the airline which would be refunded to me once the cat was picked up from the baggage area or could purchase one for $1100. This sounded funny to me. Why would I get refunded the money when they are wanting me to send the money to them and they pay for the crate. They would get refunded- not me. When I told them that we already paid the agreed upon price and that they needed to pay to rent the crate or they just needed to refund me my money they stopped emailing me. So now I am out my money and don’t have a cat either. Can’t fight the charges as I used my debit card (as this was my only option due to Zelle and Apple Pay) and willing paid them the amount of money to begin with.